Residences at THE LITTLE NELL's NURTURING + SAFETY PROGRAM

We look forward to welcoming you back to the Residences at The Little Nell where our main priority is to provide for the health and wellbeing of you, our owners and guests, and our employees who take pride in taking care of you. We are prepared to deliver a relaxing getaway complete with the personalized service for which we are known and, to that end, we have created Residences at The Little Nell’s Nurturing + Safety Program, which is outlined below.

COVID-19 PROTECTION POLICY:

In the event of a government-mandated travel restriction, either in your place of residence or in Aspen, The Little Nell agrees to the following policy should guests need to cancel or change their stay within their cancellation policy dates:

- Should a restriction occur where travel is prohibited, 100% of funds paid will be rolled over as a credit or refunded.
- Should a restriction occur where there is a government-mandated shut down of lodging operations in Aspen or in the event that the ski resort is closed (but lodging is still allowed to operate), 100% of funds paid will be rolled over as a credit or refunded.

Please note, the following policies and procedures are subject to change based on guidance from the CDC and health authorities. Stay up-to-date on Pitkin County's health guidelines and information. Please contact our concierge team should you have any questions at rlnconcierge@thelittlenell.com or 970.429.6700. Should you require medical assistance in Aspen, please contact the award-winning Aspen Valley Hospital

at (970) 925-1120.

Please review our policies & procedures below prior to your stay at the Residences at The Little Nell.

- If you experience symptoms of Covid-19 during your visit, please let us know so we may assist with finding an appropriate provider to care for you. We would also ask that you avoid all common area of the building and in-person interactions with staff and fellow owners/guests.
- State and local orders require that individuals who test positive for or have been exposed to COVID-19, while in Colorado, will need to extend their stay at their own expense to complete isolation or quarantine requirements..
- The property has been deep cleaned and sanitized.
- The frequency of cleaning and sanitizing by our housekeeping team has been increased in all public spaces with an emphasis on frequent contact surfaces.
- Hand sanitizer stations are conveniently located throughout the property for owner, guest and employee use.
- Owners and guests are given the option for remote pre-check in, thereby avoiding a front desk check-in. Text communications offer another convenient way for guests to correspond with our front desk.
- With our owners and guests convenience + safety in mind, we are pleased to offer an option for a digital hotel key through the app, JustIN Mobile. Prior to arrival guests can download JustIN Mobile for easy use once on property.
- The evening before departure, a copy of the folio will be emailed to the owner or guest and placed under the door. The owner/guest is informed we will charge to card on file.
- Owners and guests are required to make a reservation for luggage removal.
- All transportation requires a reservation, which can be made by text, email or phone call.
- Drivers will be assigned a vehicle and will sanitize the vehicle after each ride.
- Vehicles can be electrostatically cleaned upon request.
- All vehicles will be sanitized prior to being returned from valet to owner/guest.
- Housekeeping service is provided twice daily.
- If service is declined by the owner/guest, cleaning products and fresh linens can be provided upon request. Soiled linen bags will be provided and trash will be removed daily.
- Housekeepers are allotted additional time to clean and sanitize the residence.
- All guest bedding and linen items such as pillow protectors, mattress pads, and duvet inserts will be changed according to normal policy after each stay.
- The Little Nell's dining outlets, Element 47, Ajax Tavern and The Wine Bar, are open daily. Reservations are recommended.
- The Sundeck atop Aspen Mountain is open for indoor and outdoor dining.
- In-Room Dining is available to Owners and guests 24-hours a day.
- Surfaces are sanitized with increased regularity.
The Fitness Center
- Additional cleaning wipes will be placed throughout the fitness center for owner and guest use.
- Massages are available in the Spa at The Little Nell and in-residence.

Rooftop Pool, Hot Tubs + Garden Deck
- Housekeeping will sanitize chairs and tables before and after each shift and between each guest use.
- Housekeeping will ensure towels and robes are removed promptly when not in use.
- Hand sanitizer stations will be near each entry.
- High touch areas are sanitized hourly.

Nell Adventures
- Skiing & Winter Adventures are available. Proof of vaccination will be required to book a Snowcat Powder Tour. Please contact Ski Concierge for details at rlnskiconcierge@thelittlenell.com.

- If you experience symptoms of Covid-19 during your visit, please let us know so we may assist with finding an appropriate provider to care for you. We would also ask that you avoid all common area of the building and in-person interactions with staff and fellow owners/guests.
- State and local orders require that individuals who test positive for or have been exposed to COVID-19, while in Colorado, will need to extend their stay at their own expense to complete isolation or quarantine requirements..
- The property has been deep cleaned and sanitized.
- The frequency of cleaning and sanitizing by our housekeeping team has been increased in all public spaces with an emphasis on frequent contact surfaces.
- Hand sanitizer stations are conveniently located throughout the property for owner, guest and employee use.
- Owners and guests are given the option for remote pre-check in, thereby avoiding a front desk check-in. Text communications offer another convenient way for guests to correspond with our front desk.
- With our owners and guests convenience + safety in mind, we are pleased to offer an option for a digital hotel key through the app, JustIN Mobile. Prior to arrival guests can download JustIN Mobile for easy use once on property.
- The evening before departure, a copy of the folio will be emailed to the owner or guest and placed under the door. The owner/guest is informed we will charge to card on file.
- Owners and guests are required to make a reservation for luggage removal.
- All transportation requires a reservation, which can be made by text, email or phone call.
- Drivers will be assigned a vehicle and will sanitize the vehicle after each ride.
- Vehicles can be electrostatically cleaned upon request.
- All vehicles will be sanitized prior to being returned from valet to owner/guest.
- Housekeeping service is provided twice daily.
- If service is declined by the owner/guest, cleaning products and fresh linens can be provided upon request. Soiled linen bags will be provided and trash will be removed daily.
- Housekeepers are allotted additional time to clean and sanitize the residence.
- All guest bedding and linen items such as pillow protectors, mattress pads, and duvet inserts will be changed according to normal policy after each stay.
- The Little Nell's dining outlets, Element 47, Ajax Tavern and The Wine Bar, are open daily. Reservations are recommended.
- The Sundeck atop Aspen Mountain is open for indoor and outdoor dining.
- In-Room Dining is available to Owners and guests 24-hours a day.
- Surfaces are sanitized with increased regularity.
The Fitness Center
- Additional cleaning wipes will be placed throughout the fitness center for owner and guest use.
- Massages are available in the Spa at The Little Nell and in-residence.

Rooftop Pool, Hot Tubs + Garden Deck
- Housekeeping will sanitize chairs and tables before and after each shift and between each guest use.
- Housekeeping will ensure towels and robes are removed promptly when not in use.
- Hand sanitizer stations will be near each entry.
- High touch areas are sanitized hourly.

Nell Adventures
- Skiing & Winter Adventures are available. Proof of vaccination will be required to book a Snowcat Powder Tour. Please contact Ski Concierge for details at rlnskiconcierge@thelittlenell.com.