The Little Nell’s Nurturing + Safety Program

The health, safety, and welfare of our employees, guests, and community remains our top priority. With infection rates declining and high vaccination rates in our community, Aspen Skiing Company is dropping all vaccination requirements for guests and employees. We are grateful for everyone’s cooperation through the season and through the Omicron variant surge. This allowed us to get open and stay open. We continue to encourage vaccinations and boosters for everyone, but in coordination with local health officials, we will no longer require vaccinations for our lodging properties, restaurants, and select activities where they were previously required. We will continue to monitor the Covid-19 situation and follow the guidance of local, state, and national health agencies if things change.

COVID-19 PROTECTION POLICY:

In the event of a government-mandated travel restriction, either in your place of residence or in Aspen, The Little Nell agrees to the following policy should guests need to cancel or change their stay within their cancellation policy dates:

- Should a restriction occur where travel is prohibited, 100% of funds paid will be rolled over as a credit or refunded.
- Should a restriction occur where there is a government-mandated shut down of lodging operations in Aspen or in the event that the ski resort is closed (but lodging is still allowed to operate), 100% of funds paid will be rolled over as a credit or refunded.

Please note, the following policies and procedures are subject to change based on guidance from the Centers for Disease Control (CDC) and health authorities. Stay up-to-date on Pitkin County's health guidelines and information. Should you require medical assistance in Aspen, please contact the award-winning Aspen Valley Hospital at (970) 925-1120.

Please review our policies & procedures below prior to your stay at The Little Nell.

- If you experience symptoms of Covid-19 during your visit, please let us know so we may assist with finding an appropriate provider to care for you. We would also ask that you avoid all common area of the building and in-person interactions with staff and fellow guests.
- State and local orders require that individuals who test positive for or have been exposed to COVID-19, while in Colorado, will need to extend their stay at their own expense to complete isolation or quarantine requirements.
- The property has been deep cleaned and sanitized.
- The frequency of cleaning and sanitizing by our housekeeping team has been increased in all public spaces with an emphasis on frequent contact surfaces.
- Hand sanitizer stations are conveniently located throughout the property for guest and employee use.
- Guests are given the option for remote pre-check-in, thereby avoiding a front desk check-in. Text communications offer another convenient way for guests to correspond with the front desk.
- With our guests' convenience + safety in mind, we are pleased to offer an option for a digital hotel key through the app, JustIN Mobile. Prior to arrival guests can download JustIN Mobile for easy use once on property.
- The evening before departure, a copy of the folio will be emailed to the guest and placed under their door. The guest is informed we will charge the card on file.
- Guests are required to make a reservation for luggage removal and to place items near the door to allow for social distancing.
- All transportation requires a reservation, which can be made by text, email or phone call.
- Drivers will be assigned a vehicle and will sanitize the vehicle after each ride.
- Vehicles can be electrostatically cleaned upon request.
- All vehicles will be sanitized prior to being returned from valet to guest.
- Housekeeping service is provided twice daily.
- If service is declined by the guest, cleaning products and fresh linens can be provided upon request. Soiled linen bags will be provided and trash will be removed daily.
- All guest bedding and linen items such as pillow protectors, mattress pads, and duvet inserts will be changed according to normal policy after each stay.
- The Little Nell's dining outlets, Element 47, Ajax Tavern and The Wine Bar are open at full capacity. Reservations are recommended..
- The Sundeck atop Aspen Mountain is open for indoor and outdoor dining.
- In-Room Dining is available for hotel guests 24-hours a day.
- The Little Nell’s signature complimentary mini-bar will continue to be available.
- Electronic menus are available to view on personal devices.
- Surfaces are sanitized with increased regularity.
The Health Center / Fitness Center
- Fitness room, locker rooms, steam rooms and showers are open.
- Housekeeping will clean the locker rooms every hour on the hour.
- The Spa & Fitness Center
- Additional cleaning wipes will be placed throughout the Spa and fitness center for guest use.
- Massages are available in the Spa and in-room.

Pool and Hot Tub
- An attendant will sanitize chairs and tables before and after each shift and between each guest use.
- An attendant will ensure towels and robes are removed promptly when not in use.
- Hand sanitizer stations will be placed near each entry.
- High touch areas are sanitized hourly.

Nell Adventures
- Skiing & Winter Adventures are available. Proof of vaccination will be required to book a Snowcat Powder Tour. Please contact Ski Concierge for details at skiconcierge@thelittlenell.com.

- If you experience symptoms of Covid-19 during your visit, please let us know so we may assist with finding an appropriate provider to care for you. We would also ask that you avoid all common area of the building and in-person interactions with staff and fellow guests.
- State and local orders require that individuals who test positive for or have been exposed to COVID-19, while in Colorado, will need to extend their stay at their own expense to complete isolation or quarantine requirements.
- The property has been deep cleaned and sanitized.
- The frequency of cleaning and sanitizing by our housekeeping team has been increased in all public spaces with an emphasis on frequent contact surfaces.
- Hand sanitizer stations are conveniently located throughout the property for guest and employee use.
- Guests are given the option for remote pre-check-in, thereby avoiding a front desk check-in. Text communications offer another convenient way for guests to correspond with the front desk.
- With our guests' convenience + safety in mind, we are pleased to offer an option for a digital hotel key through the app, JustIN Mobile. Prior to arrival guests can download JustIN Mobile for easy use once on property.
- The evening before departure, a copy of the folio will be emailed to the guest and placed under their door. The guest is informed we will charge the card on file.
- Guests are required to make a reservation for luggage removal and to place items near the door to allow for social distancing.
- All transportation requires a reservation, which can be made by text, email or phone call.
- Drivers will be assigned a vehicle and will sanitize the vehicle after each ride.
- Vehicles can be electrostatically cleaned upon request.
- All vehicles will be sanitized prior to being returned from valet to guest.
- Housekeeping service is provided twice daily.
- If service is declined by the guest, cleaning products and fresh linens can be provided upon request. Soiled linen bags will be provided and trash will be removed daily.
- All guest bedding and linen items such as pillow protectors, mattress pads, and duvet inserts will be changed according to normal policy after each stay.
- The Little Nell's dining outlets, Element 47, Ajax Tavern and The Wine Bar are open at full capacity. Reservations are recommended..
- The Sundeck atop Aspen Mountain is open for indoor and outdoor dining.
- In-Room Dining is available for hotel guests 24-hours a day.
- The Little Nell’s signature complimentary mini-bar will continue to be available.
- Electronic menus are available to view on personal devices.
- Surfaces are sanitized with increased regularity.
The Health Center / Fitness Center
- Fitness room, locker rooms, steam rooms and showers are open.
- Housekeeping will clean the locker rooms every hour on the hour.
- The Spa & Fitness Center
- Additional cleaning wipes will be placed throughout the Spa and fitness center for guest use.
- Massages are available in the Spa and in-room.

Pool and Hot Tub
- An attendant will sanitize chairs and tables before and after each shift and between each guest use.
- An attendant will ensure towels and robes are removed promptly when not in use.
- Hand sanitizer stations will be placed near each entry.
- High touch areas are sanitized hourly.

Nell Adventures
- Skiing & Winter Adventures are available. Proof of vaccination will be required to book a Snowcat Powder Tour. Please contact Ski Concierge for details at skiconcierge@thelittlenell.com.